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Projects
We have led and supported a wide range of transformation projects, which have made a positive impact across Havering.
We have led and supported a wide range of transformation projects, which have made a positive impact across Havering.
Edenbridge is a workforce/ capacity planning and analysis tool. It provides a comprehensive workload and activity analysis features in a very user-friendly manner. The benefits to our practices of implementing Edenbridge are that it can help our practices to view detailed analysis of activity in practice and better understanding of the workload. It provides clarity on access, capacity and demand and supports initiatives around: o Improving Access o DNA Reduction o Re-attendance Reduction o Extended hours extraction/submissions o Provides analysis of Clinical workload across consultations, referrals and prescribing data This year we project managed the deployment of APEX across Havering with 34 Participating GP Practices having already joined. The tool has allowed capacity planning and can be used to report on Patient Online bookings appointment availability and summarises appointment utilisation effectively as well as producing dashboards and reports. Our practices are starting to utilise the tool and we hope to realise the benefits in due course.
Care Navigation is a person-centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system, as smoothly as possible to ensure that unmet needs are met. It is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressure all in one.
We have been supported significant number of our practices in Havering to successfully undertake the training programme.
A number of training guides and patient information posters were designed and shared with practices to inform patients about Care Navigation.
Workflow Optimisation (WO) is a document management system in the form of a training programme, being offered to Havering and B&D GP Practices, with support on how to redirect and streamline incoming correspondence in order to reduce the administrative burden on General Practitioners, improve quality and release clinical capacity.
WO Process Evaluates the current process by which documentation enters the GP Practice and how each step can be optimised and redirected elsewhere: How incoming documents are handled now. The route and individual steps taken and to Optimise or redirect each step (processes and skills) to streamline processes.
Shift from GPs receiving all incoming documents at initial contact to being delegated over to train Practice staff who will read-code and action next steps against a framework of agreed protocols.
GPs are sent appropriate documents requiring clinical input only.
Currently most of our practices have completed the training with some practices postponed to COVID 19. The programme was very well received and has supported in streamlining processes in practices