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Antenatal

Service:  Antenatal Maternity Services, Queens Hospital Contact: www.bhrhospitals.nhs.uk/maternity-services
www.bhrhospitals.nhs.uk Phone: 020 8970 5757
Who can use the service? e.g. Over 65’s Only No age restrictions
What does the service consist of? Pregnancy care at Queens Hospital.
What problems can the service help with? Queens Hospital Antenatal services aim to provide a safe and supportive environment for pregnancy and birth for patients, their and family. Whether the pregnancy is straightforward or more complicated, whether patients choose to give birth at home, in the Queen’s Birth Centre or on the Labour ward, at all times they strive to provide excellent maternity care that meets  individual needs.
What problems can’t the service help with? BHR are currently unable to accept women who live out of the geographical area. Please visit the MyHealthLondon website for your nearest maternity services provider.
What can patient expect when they contact service? Self refer online. Alternatively, may call  on 020 8970 5757 (8.30am to 4.30pm). Service will contact within 72 hours with a booking appointment date. The first appointment is likely to be with a community midwife. They will then make an appointment for various tests and scans.
What is the cost? Ideally free of charge Free of charge
Where does the patient attend? Queen’s Hospital, Rom Valley Way, Romford, RM7 0AG
When can they attend? e.g. Opening Hours Monday to Friday – Outpatient care.

24hr Urgent care maternity services.

How do they access the service? e.g. Drop In, Phone Patients can self-refer as soon as they know they are pregnant to the maternity services by completing the self-referral form online.

www.bhrhospitals.nhs.uk/pregnancy-referrals

BPAS - Pregnancy Advice

Service:  BPAS Contact: Hannah Wilkie
www.bpas.org Contact Details: hannah.wilkie@bpas.org
Who can use the service? e.g. Over 65’s Only No age restrictions
What does the service consist of? Pregnancy Options, Termination of Pregnancy, STI Testing, Contraceptive Advice and Provision
What problems can the service help with? Unwanted pregnancies. Termination of pregnancies for Fetal Abnormality
What problems can’t the service help with?
What can patient expect when they contact service? Advice and appointments made initially on our national telephone number. All other information given at time of appointment.
What is the cost? Ideally free of charge Free of charge
Where does the patient attend? Any of our clinics nationally. Most local clinic is BPAS London East in Stratford.
When can they attend? e.g. Opening Hours London East – Monday to Saturday, 08.30 – 17.00.
How do they access the service? e.g. Drop In, Phone Appointment must be made over the phone first – 03457 30 40 30

Community Treatment Team (CTT)

Service:  Community Treatment Team Contact: Jenny Jarvis, Clinical Lead
www.nelft.nhs.uk Contact Details: 0300 300 1660
Who can use the service? e.g. Over 65’s Only

 

Age 18 and over but the service generally sees older adults and people with long term conditions and co-morbidities. Patients are triaged for appropriateness to the service.

When a patient has called the GP then he/she should assess their suitability for this service to ensure that they are not needing emergency services.

What does the service consist of? The service is nurse led and has nurse prescribers, nurse assessors, doctors, therapists, social workers and support workers.
What problems can the service help with? The service is designed to provide urgent treatment to patients in a medical, functional or social crisis. All referrals are assessed to ensure we are seeing those patients in crisis.
What problems can’t the service help with? Acute infection with or without delirium, exacerbation of chronic conditions such as COPD, heart failure, falls, minor skin closure, sudden loss of mobility/function which affect the person’s ability to manage ADLs.
What can patient expect when they contact service? Anyone can contact the service and refer. The patient will be contacted within two hours and visited on the same day of referral.
What is the cost? Ideally free of charge NHS service, free to NHS patients.
Where does the patient attend? Home visits
When can they attend? E.g. Opening Hours 8am – 10pm service but referrals might be declined later in the day due to capacity
How do they access the service? E.g. Drop In, Phone Phone referral only to 0300 300 1660.

Havering MIND

Service:  Havering Mind Contact: Julia Turner Interim CEO
www.haveringmind.org.uk Contact Details: reach.us@haveringmind.org.uk

Phone: 01708457040

Who can use the service? e.g. Over 65’s Only Adults experiencing mental health distress. No upper age limit
What does the service consist of? Advice, guidance and signposting for mental health support.

Social Inclusion project

Live a better life health and well-being 12-week programme

Peer support and sustainable community engagement

What problems can the service help with?

 

Anyone experiencing mental health issues/psychiatric diagnosis across the spectrum.

Anyone hoping for recovery and in need of additional support to combat loneliness/isolation due to their mental health

Individuals waiting for psychological therapies or being discharged from NHS support

What problems can’t the service help with?

 

Individuals in immediate crisis requiring clinical intervention

Individuals with L Disability other than mild/Autism on high end of spectrum

Neurological conditions including dementia

What can patient expect when they contact service?

 

Individual 1:1 assessment face to face if required. Offer of on-going support and onward referral to internal projects and external resources.

12-week well-being programme to build resilience using CBT based products and physical health activities

Peer training and on-going peer support in the community

What is the cost? Ideally free of charge The work is funded by the L B Havering and Big Lottery at present and is free of charge to the participants currently.

Certain outdoor activities/events carry a small charge

Where does the patient attend? Harrow Lodge House Hornchurch RM11 1JU and community venues
When can they attend? e.g. Opening Hours Monday to Thursday 9am – 4pm.

Friday 9am – 2.30pm

Some peer activities are available in the community at other times

How do they access the service? e.g. Drop In, Phone Individuals can call in person, by telephone or email.

We run a self-referral system where possible. For those with higher risk factors we require further information from NELFT

Marie Stopes - Pregnancy Advice

Service:  Marie Stopes UK (Essex) Contact: Andrew Lynskey
www.mariestopes.org.uk Contact Details: Andrew.lynskey@mariestopes.org

Phone: 07834396444

Who can use the service? e.g. Over 65’s Only
  • All females above the ages of 13 can be treated within MSUK
  • CCG funded males over 25 years old
What does the service consist of?
  • Consultation for Termination of Pregnancy
  • Surgical Termination of Pregnancy
  • Medical Termination of Pregnancy
  • Sexual Health Testing
  • Counselling – Pre-abortion and post abortion
  • Vasectomy
What problems can the service help with?
  • Unplanned Pregnancy
  • Pregnancy testing
  • Emergency Hormonal Contraception (where commissioned)
  • C card scheme (where registered)
What problems can’t the service help with? Foetal abnormalities
What can patient expect when they contact service?
  • Safe, friendly and client focused services
  • No judgement
What is the cost? Ideally free of charge Free of charge to registered NHS patients or residents of Havering
Where does the patient attend?
  • Our main centre that provides both surgical and medical treatment
  • One of our early medical units for surgical termination
When can they attend? E.g. Opening Hours
  • 8am – 5pm at Essex Centre
  • 24hrs a day via One Call (telephone)
How do they access the service? E.g. Drop In, Phone
  • Self-referral via Phone
  • GP Referral
  • Other HCP referral
  • E-Referral (where commissioned)

 

Sycamore Trust - Autism

Service:  SYCAMORE TRUST Contact: Steve Dixon 
www.sycamoretrust.org.uk Contact Details: marketing@sycamoretrust.org.uk

Phone: 020 8517 9317

Who can use the service? e.g. Over 65’s Only

 

Anyone with a diagnosis of Autism Spectrum Disorder

Anyone with a family member with a diagnosis of Autism

Anyone with a learning disability (adults)

What does the service consist of? Communication Programme for pre-school children and their parents.

Youth clubs for 8-12 year olds.

Parenting advice and advocacy for adults with Learning Disability.

Life skills programme for 10-16 year olds.

CPD Accredited autism awareness training.

What problems can the service help with? Social communications, isolation, lack of self esteem, safer relationships, parental support, respite, support work
What problems can’t the service help with? Diagnosis

Child Care

What can patient expect when they contact service? To be dealt with by someone with family experience of ASD or ASD themselves.

To be offered a service or support designed to empower all individuals with ASD to be a valued member of society.

What is the cost?

Ideally free of charge

Most of our services are funded completely (at present)

Some can be accessed through short breaks.

A handful of services are chargeable.

Where does the patient attend? We have premises in Becontree (LBBD).

We have premises in Romford (LBH).

We operate youth clubs in LBBD & LBH, at various venues.

When can they attend?

e.g. Opening Hours

Our B&D premises are open Mon-Fri (8:30am-4:30pm).

The autism hub in Romford is open Tue-Fri.

Specific hours on www.sycamoretrust.org.uk

How do they access the service? E.g. Drop In, Phone Autism hub in Romford is a drop-in centre, although some services may require an appointment.

Phone  020 8517 0317 (B&D), 01708 749 816 (Romford)

Social media: Facebook, Twitter, LinkedIn, Instagram

Website: www.sycamoretrust.org.uk

Email: enquiries@sycamoretrust.org.uk

WDP - Drug & Alcohol Misuse

Service:  WDP Havering Contact: Nichole Donoher-Phillips
www.wdp.org.uk Contact Details: nichole.donoher-phillips@wdp.org.uk

Phone: 01708 747 614

Who can use the service? e.g. Over 65’s Only Adults over the age of 18
What does the service consist of? WDP Havering is an Integrated Service offering free and confidential support for individuals and their families affected by drug and alcohol problems.

Our specialist teams include substance misuse workers, doctor, nurses as well as volunteers and peer mentors.

What problems can the service help with? Substance misuse- Drug and Alcohol
What problems can’t the service help with? Anything outside of substance misuse support)
What can patient expect when they contact service?

 

·         Advice and information support

·         One-to-one key working

·         Needle exchange and harm reduction services

·         Substitute prescribing

·         Group work programme

·         Access to detox and rehab

·         Health assessments and blood-borne virus screening and vaccination

·         Counselling

·         Self-help and mutual aid groups

·         Aftercare services including skills coaching

·         Complementary therapies

·         Education, training and employment (ETE) support

·         Family and carers’ support and advice

What is the cost? Ideally free of charge Free of charge
Where does the patient attend?

 

WDP Havering, Ballard Chambers, 26 High Street, Romford RM1 1HR

We also have a Recovery hub for those who are abstinent:

36 High Street, Romford RM1 1HR

When can they attend?

e.g. Opening Hours

 

Monday: 10am – 5pm

Tuesday: 10am – 8:30pm

Wednesday: 12pm – 5pm

Thursday: 10am – 8:30pm

Friday: 12pm – 5pm

Saturday:  9am – 1pm

How do they access the service?

e.g. Drop In, Phone

A service users can phone or drop-in to make a self-referral

 

Professional

Complete a referral form and send it to havering@wdp.org.uk

Everyone will be invited to attend an introduction session (drop in):

·         Tuesday 10:15 – 11:30am

·         Thursday 2:15 – 3:30pm

 

Self Help

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